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TERMS & CONDITIONS

Table of Contents

1. User Responsibilities
2. Service Overview
3. Service Delivery Limitations
4. Accuracy of Information
5. Use of this Web Site
6. Trademarks
7. Linking to our Web Site(s)
8. Third Party Links
9. Inappropriate Material
10. User Information
11. Limitations of Liability
12. Revisions to Terms and Conditions
13. Termination
14. Confidentiality
15. Branding Guidelines
16. Edit/Revision Policy
17. Pricing Guidelines:
17. Cancellation of orders:
18. Payment Terms
19. Cancellation of Orders
20. Refund/Correction Policy
21. Email Communications
22. Cookies
23. “Your Satisfaction Guaranteed!”
24. Privacy Policy
25. Delivery Policy
26. Additional Assistance

1. User Responsibilities:
Each Customer is solely responsible for the accuracy, legality, currency and compliance of its own material and will be solely liable for false, misleading, inaccurate, or material which infringes the copyright of a third party or any analogous right or other actionable material contained or referred to therein and agrees to indemnify the website owner, their successors and assigns each of their respective directors, officers, employees and agents (collectively "Website Owner") from and against any and all liability, damages, losses, claims (including reasonable legal fees) resulting in any way from its use of and from any material posted on this website.

 

2. Service Overview:
All service products and prices described or depicted on this Web Site are subject to change at any time without notice. Certain examples of services and descriptions are approximate and are provided for convenience purposes only. We make all reasonable efforts to accurately display the attributes of our service products, including the applicable colours; however, the actual colour you see will depend on your computer system and we cannot guarantee that your computer will accurately display such colours. The inclusion of any service products in this Web Site at a particular time does not imply or warrant that these services will be available at any time. It is your responsibility to ascertain and obey all applicable local & international laws with regards to getting services done online via the internet. By placing an order, you represent that the service ordered and the final art will be used only in a lawful manner, not contrary to copyright or patent law. You acknowledge that by submitting your images(s) that Bytespan UK Ltd is not responsible for gaining any necessary permission for use.

 

3. Service Delivery Limitations:
When an order for our service is placed, it will be delivered and uploaded or emailed as per the request in the order according to the timescale selected by the user at the point of order submission. Bytespan UK Limited does cannot be held responsible for the internet connection, which may interfere with downloading the artwork. If the connection is slow or not available thus causing a failure to receive the artwork and subsequently causing a loss, you are advised to have alternative methods ready to download your work. Similarly, if there are delays or issues caused with Bytespan UK ltd’s servers or services we will notify our customers and ensure this is proactively rectified within a reasonable timescale.

We suggest that the following email addresses are added to your contacts to ensure that necessary email communications & notifications

sales@bytespanemb.co.uk,  orders@bytespanemb.co.uk,  james@bytespanemb.co.uk,  accounts@bytespanemb.co.uk

 

4. Accuracy of Information: Bytespan UK Limited attempts to ensure that information on this Website (and other affiliated websites) is complete, accurate and current. Despite our efforts, the information on this Web Site may occasionally be inaccurate, incomplete or out of date. We make no representation as to the completeness, accuracy or correctness’ of any information on this Web Site.

For example, services included on the Web Site may be unavailable, have different attributes than those listed, or may carry a different price than that stated on the website. In addition, we may make changes in information, price and availability without notice. While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to refuse service to any customer. We may also require verification/clarification of information prior to the acceptance of any order. The order “start time” will only commence once we have received all necessary information/clarification with regards to the customer’s specifications with regards to images and information submitted by the user.

 

5. Use of this Web Site:
The Web Site design and all text, graphics, information, content, and other material displayed on or that can be downloaded from this Web Site are either the property of, or used with permission by, Bytespan UK Limited and are protected by copyright, trademark and other laws and may not be used except as permitted in these Terms and Conditions or with the prior written permission of the owner of such material. You may not modify the information or materials located on this Web Site in any way or reproduce or publicly display, perform, or distribute or otherwise use any such materials for any public or commercial purpose. Any unauthorized use of any such information or materials may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations

 

6. Trademarks:
Certain trademarks, trade names, service marks and logos used or displayed on this Web Site are registered and unregistered trademarks, trade names and service marks of Bytespan UK Limited and its affiliates. Other trademarks, trade names and service marks used or displayed on this Web Site are the registered and unregistered trademarks trade names and service marks of their respective owners, including Bytespan UK Limited, and its affiliates, Nothing contained on this Web Site grants or should be construed as granting, by implication, estoppels, or otherwise, any license or right to use any trademarks, trade names, service marks or logos displayed on this Web Site without the written permission of Bytespan UK Limited or such third party owner.

 

7. Linking to our Web Site(s):
Creating or maintaining any link from another Web site to any page on this Web Site without Bytespan UK Limited’s prior written permission is prohibited. Running or displaying this Web Site or any material displayed on this Web Site in frames or through similar means on another Web site without Bytespan UK Limited’s prior written permission is prohibited. Any permitted links to this Web Site must comply with all applicable laws, rule and regulations

 

8. Third Party Links:
From time to time, this Web Site may contain links to Web sites that are not owned, operated or controlled by Bytespan UK Limited or their affiliates. All such links are provided solely as a convenience to you. If you use these links, you will leave this Web Site. Neither Bytespan UK Limited nor any of their affiliates are responsible for any content, materials or other information located on or accessible from any other Web site. Neither Bytespan UK Limited nor any of their affiliates endorse, guarantee, or make any representations or warranties regarding any other Web site, or any content, materials or other information located or accessible from such Web sites, or the results that you may obtain from using such Web sites. If you decide to access any other Web site linked to or from this Web Site, you do so entirely at your own risk.

 

9. Inappropriate Material:
You are prohibited from posting or transmitting any unlawful, threatening, discriminatory, defamatory, libelous, obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law. In addition to any remedies that Bytespan UK Limited may have at law or in equity, if Bytespan UK Limited reasonably determines that you have violated or are likely to violate the foregoing prohibitions, Bytespan UK Limited may take any action they reasonably deem necessary to cure or prevent the violation, including without limitation, the immediate removal from this Web Site of the related materials. Bytespan UK Limited will fully cooperate with any law enforcement authorities or court order or subpoena requesting or directing Bytespan UK Limited to disclose the identity of anyone posting such materials. Bytespan UK Limited reserves the right to refuse orders and or block access to service. We reserve the right to reject any explicit images or any material we deem inappropriate or offensive in any way.

 

10. User Information:
Other than personally identifiable information, which is subject to this Websites Privacy Policy, any material, information, suggestions, ideas, concepts, knowledge, techniques, questions, comments or other communication you transmit or post to this Web Site in any manner (User Communications) is and will be considered non-confidential and non-proprietary. Bytespan UK Limited and each of its affiliates and/or their designees may use any or all User Communications for any purpose whatsoever, including, without limitation, reproduction, transmission, disclosure, publication, broadcast, development, manufacturing and/or marketing in any manner whatsoever for any or all commercial or non-commercial purposes. Bytespan UK Limited may, but is not obligated to, monitor or review any User Communications. Bytespan UK Limited shall have no obligations to use, return, review, or respond to any User Communications. Bytespan UK Limited will have no liability related to the content of any such User Communications, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise. Bytespan UK Limited retains the right to remove any or all User Communications that includes any material Bytespan UK Limited deems inappropriate, offensive or unacceptable.

 

11. Limitations of Liability:
Bytespan UK Limited shall not be liable for, any damages to, or viruses that may infect, your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing this Web Site or your downloading of any materials, from this Web Site. IN NO EVENT WILL Bytespan UK Limited THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AFFILIATES, AGENTS, SUCCESSORS, ASSIGNS, RETAIL PARTNERS NOR ANY PARTY INVOLVED IN THE CREATION, PRODUCTION OR TRANSMISSION OF THIS WEB SITE BE LIABLE TO ANY PARTY FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THIS WEB SITE, ANY WEB SITES LINKED TO THIS WEB SITE, OR THE MATERIALS, INFORMATION OR SERVICES CONTAINED AT ANY OR ALL SUCH SITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATIONS OF LIABILITY DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS. IN THE EVENT OF ANY PROBLEM WITH THIS WEB SITE OR ANY CONTENT, YOU AGREE THAT YOUR SOLE REMEDY IS TO CEASE USING THIS WEB SITE.

 

12. Revisions to Terms and Conditions:
Bytespan UK Limited may revise these Terms and Conditions at any time and from time to time by updating this posting. You should visit this page from time to time to review the then current Terms and Conditions because they are binding on you. Certain provisions of these Terms and Conditions may be superseded by expressly designated legal notices or terms located on particular pages at this Web Site.

 

13. Termination:
Either party may suspend or terminate your account or your use of this Web Site at any time without reason or explanation. You are personally liable for any orders that you place or charges that you incur prior to termination. We reserve the right to change, suspend, or discontinue all or any aspect of this Web Site at any time without notice.

 

14. Confidentiality:
Bytespan UK Limited, will exercise due diligence in protecting information, and copyrighted designs. The client agrees to allow Bytespan UK Limited, to use their copyrighted designs for demonstration and promotion of Bytespan UK Limited's products. Exceptions preventing use of designs by Bytespan UK Limited may be submitted in writing.

 

15. Branding Guidelines:
Bytespan UK Limited cannot be held responsible for ensuring that branding guidelines are met. It is the customer's sole responsibility to ensure that any necessary relative branding or marketing guidelines are met when using copyright or trademark. Where available we suggest that branding guidelines are emailed to our Customer Service Team in order that we can make as close reflection possible of the required images, logo’s, font and designs. We accept no liability if these guidelines cannot be met, particularly when used for embroidery purposes as different branding methods can achieve varied detail and specifications

 

16. Edit/Revision Policy:
We want to make sure that your file sews correctly and therefore provide some edits for free. We use the following edit/revision policy to make sure you get the file that you need.

 

“Free Edit”
(No Charge) - Repair of any errors in a design that cause it to be inconsistent with the original artwork or instructions; tweaking of a design to make it run more smoothly and efficiently; making simple modifications for alternative versions, For Example, convert for caps

“Simple Edit”
(From £3.50)- Name drops, minor variations of designs, changes in size greater than 20% that do not require complete re-digitizing, other edits such as setting file to sew center out for hats, minimizing details, changing stitch pattern etc.

“Complex Edit”
(Full flat rates apply) - Any file that requires complete re-digitizing such as resizing for jacket backs or making major variations of a design. Resizing a file to specifications greater than a width or height of 4.5" for chest/hat/other designs.

Bytespan UK Ltd reserves the right to charge for any edits. We will notify customers of any charges in advance before any works are undertaken. Whilst this is a rare occurrence we reserve this right for detailed or complex design edits and/or edit volumes

 

17. Pricing Guidelines:
Bytespan UK Limited, . Charges Flat Rates For Digitizing Services:

● £12 for left chest/hat/other files
● £18 for full backs/other files (Next day service)

Exceptions: The following pricing exceptions apply. Exceptions are considered rare (less than 3-5% of the total orders we get).

£9 surcharge for extremely complicated left breast design (Total price = £19 =£10 flat rate + £9 surcharge)
added to any design that Bytespan identifies as complex due to small lettering, detailed artwork, number of color changes, stitch count, or other factor. These cases are very rare, but might apply to customers who only want to use us for complicated logos.
£18 surcharge for any designs with a width or height 25cms" or greater or a design that may contain multiple logos, or a design that is by nature extremely complicated (Total price = £36 that is £18 flat rate + £18 surcharge)

 

18. Payment Terms:
Payment is required before a design will be released for download.

Payment terms may be agreed, however those requesting extended payment terms must apply in writing via email to sales@bytespanemb.co.uk where your application will be reviewed for approval.

We reserve the right to withhold and/or suspend access to accounts which fall into overdue payment. Overdue payment may result in a 20% increase to each overdue design order invoice. All designs digitized by Bytespan UK ltd remain our property unless paid for in full. For those who have been approved for extended terms, they will receive a further agreement which must be acknowledged before further orders are processed. We reserve the right to delay or suspend all pending or completed orders until accounts are paid in full.

Bytespan UK Ltd reserves the right to withdraw, change, review, reduce any credit facility at ANY with without notice or reason.

 

19. Cancellation of Orders:
Upon placing an order this will begin process immediately. The design is sewing tested and undergoes stringent check by our quality control team. This process of checking typically takes 2 hours. If you require cancellation of an order which you have submitted this must be cancelled within 1hour of the order request. Bytespan UK Limited reserves the right to charge for cancelled orders which are outside of this timeframe

 

20. Refund/Correction Policy:
If you have placed an order with Bytespan UK Limited and you are not satisfied with the result, we ask that you first give us a chance to resolve the problem through our edit/revision process. If we are unable to resolve the problem in a timely manner you may receive a refund by sending the following information to us via email to within 3 business days following the completion of your order:

● Order ID # from the order form.
● Digital sample of YOUR sew out in JPEG format.
● Description of the problem you are having with this design.
● Description of What have you done to resolve the problem

In some instances we may require additional information or clarification on what needs correcting. We will request any necessary additional information via email. We cannot begin to correct any errors until we have received all information

 

21. Email Communications Policy:
We will only send emails which are relevant to the service we supply. We will not send spam mail and expect our partners and users to also follow this. We do not share, sell or rent your contact information or personal details with any other party.

You will receive system generated automated email from our system at the following times:
 
● When you place an order - we will send an email confirming acceptance of the order
● When we send out invoices & payments reminders
● When edits/corrections or revisions have been made and are ready

Our customer service team will also email you in response to an enquiry or relation to payments, design queries, request for further clarity/information etc.

When emails are sent from any individual or affiliate of Bytespan UK Ltd, these email are intended solely for the purpose of the recipient and if you have been sent any communication in error, you must notify us immediately and securely dispose of the communication. Emails from any individual or affiliate are the views of that individual or affiliate and do not necessarily reflect the views of Bytespan UK Ltd.

Bytespan UK Ltd are not responsible for the content, or any viruses contained in any email, file or communication. It is the sole responsibility of the user to ensure that necessary anti-virus, debugging or firewall software is in place.

To Ensure all orders and responses are received promptly please ensure that you add the following email address and remove “junk filters” for these addresses

sales@bytespanemb.co.uk,  orders@bytespanemb.co.uk,  james@bytespanemb.co.uk,  accounts@bytespanemb.co.uk,  info@bytespanemb.co.uk

 

22. Cookies:
From time to time, we may send a "cookie" to your computer. A cookie is a small piece of data that is sent to your browser from a Web server and stored on your computer's hard drive. A cookie can't read data off your hard drive or read cookie files created by other sites. Cookies do not damage your system. We use cookies to recognize you when you return to our sites, or to identify which areas of our network of Web sites you have visited (i.e. e-commerce sites, etc.). We may use this information to better personalize the content you see on our sites.

Many Web sites place cookies on your hard drive. You can choose whether to accept cookies by changing the settings of your browser. Your browser can refuse all cookies, or show you when a cookie is being sent. If you choose not to accept these cookies, your experience at our site and other Web sites may be diminished and some features may not work as intended.

 

23. “Your Satisfaction Guaranteed!”:
All of our designs are 100% Satisfaction Guaranteed. This means that until you are completely satisfied with your design, we will continue to work with you by providing unlimited free revisions in a timely manner based on your feedback.*

Please keep in mind that a successful embroidery project requires a combination of accurate digitizing, quality materials, and attentive sewing. We strive to do our best on the digitizing of your project. It is up to you to choose the right fabric, needles, thread, and machine settings to run your design. If you are having trouble with a design we'd be glad to offer tips to help with the sewing process. Other resources are available to you as well, as shown on our resources page.

*Our offer for unlimited free revisions is, of course, subject to our edit/revision policy.

 

24. Privacy Policy:
We do not store credit card details nor do we share customer details with any 3rd parties.

 

25. Delivery Policy:
All orders are delivered online, When your order is completed the stitch files are posted to your online account which can be accessed by you using your user ID and password, A copy of this is also emailed to you. If there is an overdue invoice on your account then the access to all stitch files may be blocked until you make the payment.

 

26. Additional Assistance:
If you do not understand any of these Terms and Conditions or if you have any questions or comments, you are welcome to contact our UK Customer Service Team

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